Who We Help Make Documents Accessible — and Why Professional Outsourcing Pays Off

"Can you make our documents accessible?" — that's a question we hear almost every week, but it always comes up in a different context. Sometimes it's an IT manager at a municipality who discovered 4,000 PDF files on their site, and sometimes it's the marketing department at an insurance company that needs to publish new terms and conditions by tomorrow. This article explains who we actually help, and why in most cases the right answer isn't "do it yourselves," but rather letting a professional do it for you.

Who actually comes to us

There isn't one "typical client" — but there is a recurring pattern: organizations that publish a lot of documents, that don't have the time or in-house expertise to make them all accessible themselves, and that understand the risk (legal, reputational, and human) only grows the longer they put off dealing with it.

• Public bodies and local authorities: legally required to provide accessibility, and typically holding thousands of forms, procedures, and old protocols accumulated over the years.
• Banks, insurance companies, and financial institutions: account statements, terms of service, and disclosure documents — documents that must be accessible, and are often also legally sensitive, so a tagging error can be costly.
• Healthcare organizations: patient forms, medical certificates, and clinical information — the target audience often includes exactly the population that needs accessibility the most.
• Higher education institutions: course materials, syllabi, and academic papers that need to be available to every student, including those using assistive technology.
• Commerce and retail companies: catalogs, terms, and order documents distributed to masses of customers — every inaccessible document is a potential customer who can't complete a purchase.

The gap between good intentions and in-house execution

Almost every organization we meet wants to make its documents accessible — the question isn't willingness, it's the ability to execute. There are two separate gaps here worth distinguishing:

The knowledge gap: correctly tagging a PDF file requires familiarity with the Tags panel in Acrobat, reading order, heading structure, alt text, and more — a skill that usually doesn't exist in content or marketing teams, and sometimes not even in IT teams.

The scale gap: even a team that knows the rules well will struggle to handle 2,000 existing documents while maintaining consistency, alongside ongoing content production. Manually fixing every document individually simply isn't feasible on a business organization's timeline.

What our accessibility remediation process actually looks like

1. Mapping and scanning: we scan every document on your site or in your archive (using our free tool) and get an accurate snapshot — how many documents there are, the accessibility status of each one, and where the most critical problems are.
2. Prioritization: not every document carries equal weight — a document viewed thousands of times a month takes priority over an old internal procedure that almost nobody opens.
3. Actual remediation: a team of experts fixes tags, reading order, headings, alt text, tables, and forms — combining automated tools to identify problems with professional hands for quality fixes.
4. Quality control: every document is checked against a criteria list based on WCAG and Israeli Standard 5568, not just "passed an automated check," but actually verified to be logical to a screen reader.
5. Reporting and ongoing monitoring: the organization gets a clear report for every document, and we keep tracking new documents as they're published — so the gap doesn't reopen.

Why professional outsourcing, not just an automated tool

An automated checking tool (like our free scan) is a necessary step — it very quickly identifies where clear structural problems exist. But an automated check can't write quality alt text for an image, can't judge whether the reading order in a complex table is logical, and can't guarantee that a document is truly usable for a real screen reader user — only that it meets the basic technical rules.

That's exactly why our service combines both sides: automated mapping and scanning at scale, together with professional human work on every document that truly matters. That way, an organization gets both full coverage across thousands of documents, and quality it can rely on in a legal review or an accessibility audit.